Main Conference (May 19th, 2022)
Imagine you are a horse - an equation for customer centricity from the field
Customer centricity is set to be the next 'buzzword' in technology companies. Just like devops, agile and microservice architecture - tech companies everywhere talking the talk of customer centricity, but how do you walk the walk. Lets not let customer centricity become a much debated and misunderstood corporate strategy. Imagine you are a horse is a lesson in empathy, and empathy a magic ingredient in the equation of customer centricity. This fun lightening talk will be an exercise in creative visualisation to give you some ideas on how you can embrace customer centricity to enhance your relationship with your own technology and your customer.